Refund Policy

At Lab Treasure, we are committed to providing high-quality jewelry and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

• Refunds are applicable only to items purchased directly from Lab Treasure through our official website or authorized channels.
• Custom-made or personalized jewelry items are non-refundable unless they arrive damaged or defective.
• Items must be returned in their original condition, unworn, and accompanied by the original receipt or proof of purchase.

2. Timeframe for Refund Requests

• Refund requests must be initiated within 7 days of the delivery date.
• Items will not be eligible for returns after 7 days of delivery.
  
  3. Refund Process

1. Contact Us: To initiate a refund, please contact our customer support team at [Email Address] with your order details and reason for the return.
2. Return Authorization: Once your refund request is approved, we will provide you Instructions for returning the item.
3. Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
4. Inspection: Upon receiving the returned item, our team will inspect it to verify its condition. If the item meets our return criteria, the refund process will be initiated.

4. Refund Methods

• Refunds will be issued to the original payment method used during the purchase.
• Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.

5. Non-Refundable Items

• Items that show signs of wear, alteration, or damage caused by the customer.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photographs and a description of the issue. We will provide instructions for returning the item and issue a replacement or refund as applicable.

7. Exchanges

Exchanges are subject to availability and follow the same process as refunds. If you wish to exchange an item, please indicate this when contacting our customer support team.

8. Contact Us

For any questions or concerns regarding our refund policy, please reach out to us at:

Lab Treasure
[Email Address]
[Phone Number]
[Mailing Address]

We value our customers and strive to ensure a seamless shopping experience. Thank you for choosing Lab Treasure.